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Adecco Office is looking for a Market Intelligence Specialist for important company located in North of Madrid. The main task will be: - Provide insights and intelligence to all relevant Business units within all related areas, with a key focus on management of key data available at Retail level, which allows the Company to tap into business opportunities and maximizing the investment of the different marketing activities following ROI Principles. - Support the company´s sales department and work on ways to find new business opportunities, keep and exploit the existing tools maximizing added value to the organization. - Make feasible and actionable recommendations based on these insights to reach goals. - Assist with customer segmentation, preparation of customer lists for different campaigns, and prioritizing target groups. - Support Sales in business opportunities detection through targeting prospects via segmentation techniques o Define target group selection for product marketing based on specified criteria o Measure and feedback effectiveness of Sales and Marketing activities - Responsible for measuring the impact of various campaigns and analyzing feedback to marketing activities, etc. Se requiere: - Business Administration, Statistics, Marketing or Maths Degree. - Experience as Marketing Research, Shopper Marketing. - Use to analyse trends, develop market analisys, lead complex benchmarks. - Experience with analytical tools such as CRM, BI, SPSS - Experience leading teams. - Strong analytical skills. - High level of English and Excel - Solid communication skills, to be able to convey important messages to relevant audience at the right time. Se ofrece: It is offered: - Salary according to the experience provided - 6 month contract + 6 month contract, possibility of extension - Full time - Flexible hours

Marketing research Madrid 26-05-2017
Empresa

From Ocre we are looking for a FULL-STACK WEB DEVELOPER to join in a company that is changing the way people connect with brands online.   Their revolutionary SaaS solution is a real-time customer engagement platform and is 100% online. They help businesses increase awareness, sales conversions, monetize online visits and make online assets more productive all while offering a unique customer experience. The Developer’s main responsibility is to develop new web applications as well as maintaining and enhancing existing ones, in order to turn requirements into working software delivering high quality solutions. The Full Stack Developer should also possess non-technical abilities such as communication skills, critical thinking, ability to conceptualize a design, and passion for collaboration. This is a great opportunity to blend your creative and technical skills, and participate in a high-growth company with an incredible culture.   Your knowledge and skills: * Experience developing cloud-hosted, responsive, single page web applications using JavaScript, HTML5, CSS. * High proficiency with client side javascript frameworks (preferably AngularJs), server side frameworks (preferably NodeJS). * Web Programming Skills * Cross-browser compatibility, Web User Interface Design (UI) * Web Services (REST/SOAP), Multimedia Content Development, API’s * Experience working with Agile methodologies (Scrum, Lean Startup, XP) and cross-functional teams (Product Owners, Scrum Masters, Developers, Designers, Business Analysts) * Git workflow * Good communication skills and a good team player o Candidate must be willing to teach and to learn. o Strong understanding of responsive development. o Ability to write clean, organized, and reusable code o Willingness and passionate about learning new web technologies Desired: * Nodejs, PHP, C# * Security Principles, Object-Oriented Design * Test-driven development and knowledge of testing frameworks (Selenium, mocha…)   Educational Background/Experience: * University degree in computer science, digital media, software engineering or similar * Minimum 3 year experience * Some working experience in a R&D department is a plus Personal Profile: * Self-motivated, detail-oriented and organized. * Creative with strong communications skills * Problem-solver: Drive for results and continuous improvement * Excellent analytic skills * Methodological thinking, able to structure and organize tasks Languages: * English (Professional level as most internal communication is in English). * Spanish fluency * Any other European language would be a plus

Full-Stack Web Developer Barcelona 24-05-2017
Empresa

From Ocre we are looking for a System Administrator to join in a company that is changing the way people connect with brands online.   Their revolutionary SaaS solution is a real-time customer engagement platform and is 100% online. They help businesses increase awareness, sales conversions, monetize online visits and make online assets more productive all while offering a unique customer experience.   RESPONSIBILITIES * Manage and administer cloud based infrastructure * Manage and administer corporate network and communications * Help designing and improving our cloud and corporate infrastructures * Ensure health and proper monitoring of business critical systems * Write technical documentation and procedures * Provide a second level for support team * Manage hardware and telephony equipment for business services REQUIREMENTS * Computer Engineering, Telecommunications Engineering, or equivalent * Strong Linux systems administrator background and experience (Ubuntu/Debian, Centos,…) * Deep knowledge in Linux performance and administration * Extensive knowledge of networking and security including TCP/IP protocols stack, VPN, VLAN, switches, routers, firewalls, security policies, rules, network monitoring * Knowledge of Windows based systems (Windows 2012, Active Directory, DNS) * Scripting capabilities (Bash, Python, Power Shell)   OTHER VALUABLE KNOWLEDGE (not a must) * Experience managing backups, monitoring systems, audit logs and security policies * Knowledge of web servers (Apache, NGINX, NodeJS, IIS) * Experience with monitoring systems such as Zabbix, Grafana, Cloudwatch… * Extensive knowledge of databases administration (MySQL , SQL Server) * Experience with continous integration tools like Jenkins * Knowledge of Voice-IP protocols (SIP) and telephone systems (PBX, Asterisk...) * Knowledge of automation tools such as Ansible or Puppet,… * Knowledge of Apple Mac OS X based systems (MacBook, iMac, iPad, iPhone) * Knowledge of Android based devices (phones and tablets) * Able to write technical documentation and procedures * Able to help managing and handling support incidents * Able to communicate effectively with co-workers   PERSONAL PROFILE Professional and detail-orientated attitude Problem-solver: Drive for results and continuous improvement Methodological thinking, able to structure and organize tasks Organized and proactive person Self learning and investigation capacity Team work spirit   LANGUAGES Spanish fluency English (Professional level as most internal communication is in English) - Proficiency Any other European language would be a plus

System Administrator Barcelona 24-05-2017
Empresa

From Ocre we are looking for a C++ Developer to join in a company that is changing the way people connect with brands online.   Their revolutionary SaaS solution is a real-time customer engagement platform and is 100% online. They help businesses increase awareness, sales conversions, monetize online visits and make online assets more productive all while offering a unique customer experience. As an experienced Developer you will be responsible for supporting and enhancing the existing infrastructure as well as developing new modules for our platform, self-managing the projects entrusted to you. The ideal candidate must have solid experience in developing backend proceses using C++ and Node.js. High proficiency with management of threads, sockets, tpc-ip, html requests, memory leaks… must be able to work in a varied, fast paced environment, handling the entire software development life cycle, end to end.   RESPONSIBILITIES The Developer’s main responsibility is to design (at a functional level) and develop new modules as well as maintaining and enhancing existing ones, optimizing functions and all internal systems related to our technical essential business, in order to turn requirements into working software delivering high quality solutions. * Work with product owners / key stakeholders to understand business requirements - then turn these requirements into working software * Deliver the best solution * Tackle unfamiliar problems, and take the time to discover “best practice” * Contribute creative and innovative ideas to the business and your team-mates * Be able to ensure quality and error checking is a priority. REQUIREMENTS * Experience developing Back-End processes, using C++ and Node.js. * High proficiency with management of threads, sockets, tpc-ip, html requests, memory leaks. * High volume data requests, high availability software architectures * Solid experience working on Linux * Experience working with Agile methodologies (Scrum, Lean Startup, XP) and cross-functional teams (Product Owners, Scrum Masters, etc) * Candidate must be willing to teach and to learn   EDUCATIONAL BACKGROUND / EXPERIENCE University degree in computer science, digital media, software engineering or similar Minimum 3 year experience   PERSONAL PROFILE Self-motivated, detail-oriented and organized. Creative with strong communications skills Problem-solver: Drive for results and continuous improvement Excellent analytic skills Methodological thinking, able to structure and organize tasks   LANGUAGES English (Professional level as most internal communication is in English). Spanish fluency Any other European language would be a plus  

C++ Developer Barcelona 24-05-2017
Empresa

  AXA Assistance, a member of the AXA Group, is a world leader in its industry and one of the world’s largest assistance providers. We are currently looking for Travel Claims Agents to integrate in our Travel Assistance Business Unit in Barcelona. Purpose of the role: Assist individuals who are in need of claims assistance as part of their travel insurance. The main type of travel assistance cases dealt in the Claims team will be trip cancellation (flight/accommodation/leisure), loss of luggage, medical costs, repatriation cost, curtailment, theft, loss or damage of personal items, personal money, travel documentation, damage to rental car, legal assistance and legal costs while travelling or afterwards. Main responsibilities: * To know in detail the different type of insurance policies of our clients and apply the corresponding conditions in each case. * To advise and orient customers towards an appropriate solution. * To coordinate all necessary steps of the claim management: Handle international telephone calls and emails, register cases and document actions into our computer based system, organize appropriate claim management and ensure the closure of each file. * Offer a rapid and tailored customer care response to their problems in line with the coverage guaranteed under the customers' insurance policy. o To work in a team environment to ensure proper case handling. What we offer: * Stable company with international environment and possibilities for career development. * Central work location in Barcelona. * Initial temporary contract directly with the company (3-6months) and high possibility of permanent contract afterwards. * Gross annual salary of 18.000€. (20.000€ for Dutch speaking agents). * Extra pay of 5€ gross/hour in bank holidays (except Sundays or especial holidays).   * Extra pay of 10€ gross/hour in special bank holidays (Christmas days /New Year).   * Benefits: Holiday entitlement of 25 working days/year. Immediate life assurance. Travel insurance. Childcare bonus. In company language courses (subject to a qualifying period). Discounts on car, health and home insurance and other fringe benefits. The ideal profile will have: * Proven experience in telephone customer care or in customer facing roles. * Strong written and spoken communication skills o Excellent telephone customer care skills. o Excellent command of French and Spanish or Dutch (oral and written) and good level of English. o Strong skills in logistics, administration and interpersonal relations. o High appreciation of teamwork. o True interest and commitment for the corresponding shift. + Excellent PC skills (Word, Excel, Internet), including strong typing ability + Assistance, travel or tourism industry background is highly valued.

Travel Claims Agent - French, Spanish, Dutch market Barcelona 24-05-2017
Empresa

Reporting to the GM - HR Operations (Overseas) and based at, or in the vicinity of, Alicante (ALC) Airport, the HR Business Partner - Ground Operations (Overseas) will be responsible for providing support and guidance to the Ground Operations (Overseas) business areas in line with the HR Strategy in order to improve people capability, adding value to the performance of the business. Working with the HR Operations (Overseas) Team, who provide a front line Human Resource Service to the Ground Operations Overseas business of Jet2.com and Jet2holidays, you will take the lead on ad hoc HR Projects affecting Ground Operations Overseas ensuring they support the development of your business area and delivery of the HR strategy. Partnering with all HR Overseas areas (including Recruitment, Payroll and Administration) you will provide information and support on key calendar and employee life cycle activities ensuring their delivery in an accurate and timely manner. You will also be the first point of contact for advising and supporting on any organisational changes and providing updates on multi-country employment legislation and best practice to the HR Team and key stakeholders within the business. You will be responsible for the design, development and delivery of manuals and HR technical training for Managers on key policies and procedures (including salary and benefits matrices, joiner/leaver documentation, on-boarding and performance review processes) ensuring they have the right skills to manage their team effectively is vital to the success of this role. In addition, you will be responsible for developing, maintaining and updating all internal processes, contracts, policies and associated documentation ensuring they comply with any changes to the laws Overseas and best practice.The successful candidate will have a proven track record of relevant multi-country HR generalist experience working in a fast paced multi-national environment and will be comfortable and effective at influencing at a senior level. With a strong strategic and commercial awareness you will understand the risks within a business in the context of finding a practical solution. You will be fluent in English and Spanish. Portuguese or any other European languages would be highly desirable.

HR Business Partner (Overseas) Alicante 24-05-2017
Empresa

Are you a sales-driven person with a passion for providing world-class service? Are you eager to work in a dynamic, international company based in the vibrant city of Barcelona? If you also have a Native level of Portuguese and a high level of English, then keep on reading - we have a great job opportunity for you! Our client is a leading provider of flexible workspace solutions and provides workspace for thousands of the most successful entrepreneurs and multinational companies all over the world. With their services, they make it possible for a small startup as well as a multinational company to access the best workspace accommodation suited for their needs. As an Account Manager, your responsibilities include: - Maintaining and developing relationships with customers and clients, both via incoming emails and phone. - No cold calling, but at times outbound calls to existing and prospective clients including follow-ups to qualify and close business - Understanding the customers needs to fully be able to make the most appropriate deal for them - Finding new sales leads through client referrals, business directories etc. - Proactively cross-sell other of the company's products and solutions. - Contribution to team efforts with all other sales functions in order to meet your objectivesKey languages: - Native level of Portuguese - Fluent level of English - A fluent level of one other language is a plus Core Skills/Experience: - Experience in Customer Service and Sales roles, preferably by phone and business-to-business - Excellent oral and written communication skills - Capacity to listen actively in order to identify prioritized customer needs - Team worker with a positive attitude that is willing to help wherever needed - Previous sales experience is highly valued - Knowledge in CRM systems is a plus

Account Manager w/ Native Level of Portuguese Barcelona 24-05-2017
Empresa

Are you a sales-driven person with a passion for providing world-class service? Are you eager to work in a dynamic, international company based in the vibrant city of Barcelona? If you also have a Native level of Italian and a high level of English, then keep on reading - we have a great job opportunity for you! Our client is a leading provider of flexible workspace solutions and provides workspace for thousands of the most successful entrepreneurs and multinational companies all over the world. With their services, they make it possible for a small startup as well as a multinational company to access the best workspace accommodation suited for their needs. As an Account Manager, your responsibilities include: - Maintaining and developing relationships with customers and clients, both via incoming emails and phone. - No cold calling, but at times outbound calls to existing and prospective clients including follow-ups to qualify and close business - Understanding the customers needs to fully be able to make the most appropriate deal for them - Finding new sales leads through client referrals, business directories etc. - Proactively cross-sell other of the companys products and solutions. - Contribution to team efforts with all other sales functions in order to meet your objectivesKey languages: - Native level of Italian - Fluent level of English - A fluent level of one other language is a plus Core Skills/Experience: - Experience in Customer Service and Sales roles, preferably by phone and business-to-business - Excellent oral and written communication skills - Capacity to listen actively in order to identify prioritized customer needs - Team worker with a positive attitude that is willing to help wherever needed - Previous sales experience is highly valued - Knowledge in CRM systems is a plus

Account Manager w/ Native Level of Italian Barcelona 24-05-2017
Empresa

AXA Assistance, a member of the AXA Group, is a world leader in its industry and one of the world’s largest assistance providers. We are currently looking for Travel Assistance Agents to integrate in our Travel Assistance Business Unit in Barcelona in the Weekend & bank holidays shift. Purpose of the role: Assist individuals who are in need of assistance as part of their travel insurance whilst they are travelling within their own country or internationally. The main type of travel assistance cases during the night will be international emergency medical assistance. Main responsibilities: * To know in detail the different type of insurance policies of our clients and apply the corresponding conditions in each case. * To advise and orient customers towards an appropriate solution. * To coordinate all necessary steps of the assistance: Handle international telephone calls and emails, register cases and document actions into our computer based system, organize appropriate assistance and ensure the closure of each file. * Offer a rapid and tailored customer care response to their problems in line with the coverage guaranteed under the customers' insurance policy. * To work in a team environment to ensure proper case handling. * Administration of invoices and claims related to each case.   What we offer: * Stable company with international environment and possibilities for career development. * Central work location in Barcelona. * Initial temporary contract directly with the company (3-6months) and high possibility of permanent contract afterwards. * 50% part time contract. * Gross annual salary of 9.000€. * Extra pay of 5€ gross/hour in bank holidays (except Sundays or especial holidays).   * Extra pay of 10€ gross/hour in special bank holidays (Christmas days /New Year).   * Benefits: Holiday entitlement of 12 working days/year. Immediate life assurance. Travel insurance. Childcare bonus. In company language courses (subject to a qualifying period), Discounts on car, health and home insurance and other fringe benefits.   The ideal profile will have: * Proven experience in telephone customer care or in customer facing roles. * Strong written and spoken communication skills * Excellent telephone customer care skills. * Excellent command of French and good level of Spanish and English (verbal and written). * Strong skills in logistics, languages and interpersonal relations. * High appreciation of teamwork. * True interest and commitment for the weekend and bank holiday shifts in a working fixed schedule of 8h/day in Saturday, Sunday and all Spanish/local bank holidays (equivalent to a 50% part time contract). * Excellent PC skills (Word, Excel, Internet), including strong typing ability * Assistance, travel or tourism industry background is highly valued.

Travel Agent Weekend Shift + bank holidays - with native level of French (part time) Barcelona 23-05-2017
Empresa

AXA Assistance, a member of the AXA Group, is a world leader in its industry and one of the world’s largest assistance providers.  We are currently looking for Travel Assistance Agents to integrate in our Travel Assistance Business Unit in Barcelona in the day shifts.  Purpose of the role: Assist individuals who are in need of assistance as part of their travel insurance whilst they are travelling within their own country or internationally. The type of Travel Assistance provided during the day shift is related to international emergency medical cases:  Main responsibilities: * To know in detail the different type of insurance policies of our clients and apply the corresponding conditions in each case. * To advise and orient customers towards an appropriate solution. * To coordinate all necessary steps of the assistance: Handle international telephone calls and emails, register cases and document actions into our computer based system, organize appropriate assistance and ensure the closure of each file. * Offer a rapid and tailored customer care response to their problems in line with the coverage guaranteed under the customers' insurance policy. * To work in a team environment to ensure proper case handling. * Administration of invoices and claims related to each case.  The ideal profile will have: * Proven experience in telephone customer care or in customer facing roles. * Strong written and spoken communication skills * Excellent telephone customer care skills. * Excellent command of French and good level of Spanish and English (oral and written). * Strong skills in logistics, languages and interpersonal relations. * High appreciation of teamwork. * True interest and commitment for the corresponding shift. Day shifts coverage is from 07.00am to 10.00pm. All day shift agents work in a pattern of 7,5 hours/day intensive fixed shift (morning or afternoon) from Monday-Friday with occasionally weekend/bank holiday shifts according to business needs (3-4 times/year). * Excellent PC skills (Word, Excel, Internet), including strong typing ability * Assistance, travel or tourism industry background is highly valued What we offer: * Stable company with international environment and possibilities for career development. * Central work location in Barcelona. * Initial temporary contract directly with the company (3-6months) and high possibility of permanent contract afterwards. * Gross annual salary of 18.000€. * Extra pay of 5€ gross/hour in bank holidays (except Sundays or especial holidays).   * Extra pay of 10€ gross/hour in special bank holidays (Christmas days /New Year). * Extra pay of 1, 08€ gross/hour worked after 22.00. * Benefits: Holiday entitlement of 25 working days/year. Immediate life assurance. Travel insurance. Childcare bonus. Discounts on car, health and home insurance and other fringe benefits.

Travel Agent with native level of French and Spanish or English(full time/part time) Barcelona 23-05-2017