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Empresa

An opportunity has arisen to be part of a dynamic company. We are currently seeking motivated and enthusiastic part-time Customer Service Agents who are native...

Customer Service Representative Málaga 30-09-2014
Empresa

hospitality industry will be considered. - Creative writing skills and online <b>marketing</b> experience - Demonstrable ability to handle the stress of high customer...

Reservations/Customer Service Agent Barcelona 30-09-2014
Empresa

the same team or across teams. -Liaise with <b>Supervisors</b>/ Mentors on specific projects where requested... tasks required by <b>Supervisor</b> or Mentor connected to...

Italian fashion customer service advisor with french Barcelona 30-09-2014
Empresa

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing technologies...

Senior Platform Consultant, Cloud Madrid 30-09-2014
Empresa

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing technologies...

Senior Platform Consultant Madrid 30-09-2014
Empresa

Finnish, or Swedish. Experience -Experience in share service support (<b>sales</b>, IT or any other support is essencial) -Experience in helpdesk or Technical...

Customer Service Agent with English and German Barcelona 30-09-2014
Empresa

Finnish, or Swedish. Experience -Experience in share service support (<b>sales</b>, IT or any other support is essencial) -Experience in helpdesk or Technical...

Customer Service Agent with English and French Barcelona 30-09-2014
Empresa

finance support, transportation solutions, and <b>customer</b> relationship management services for commercial... use of a guide dog or <b>service</b> animal, military...

Scanning Mailroom Processor Barcelona 30-09-2014
Empresa

teams, in China and Spain, and give support to the Product Manager and <b>Customer</b> <b>Service</b> teams. • Coordinate our partners in China. • Oversee logistics and...

E-Commerce Project Manager Sallent (Manresa) - Barcelona Barcelona 30-09-2014
Empresa

Summary of the role Support in developing value-driven relationships between Global Business Services (GBS) and the Corporate Functions (Group Communication and Employee Engagement and Branding) in order to help on the definition of the process improvement, automation and execution strategy that provides to each function the best shape for achieving their strategic objectives; and contribute to the definition, maintenance (based on incoming demands) and management of the delivery of the transformation agenda needed to execute the mentioned strategy, ensuring that each function benefits the most from the GBS capabilities and ensuring that GBS resources and investment portfolio are strategized, planned and prioritized according to those activities that contribute the most to overall results. Main responsibilities - Support in the development of effective business relationships between corporate functions and GBS in order to provide value added services, rationalize requests, and translate them into executable projects & services in a collaborative manner. - Help in developing true partnership for achieving Long Term objectives in the corporate functions - Works with corporate functions and GBS mid-management to report regularly on the status of ongoing activities and benefits realization. - Identifies and tries to resolve issues reported by corporate functions as needed, and assesses regularly corporate functions- satisfaction levels. - Together with the team manager works with corporate functions middle management to communicate the GBS strategy, service delivery model and services portfolio. - Support in guiding the corporate functions senior executives on how to leverage the GBS capabilities in accordance to their LT strategy and the GBS services portfolio, outlining the target process improvement, automation and execution strategy. - Contribute to the definition of the transformation agenda for each corporate function by setting up the needed initiatives to execute the above agreed strategy, and aligns GBS Strategic Plan accordingly, supporting the GBS budgeting activity. - Collects and challenges needs in order to ensure value added, alignment with agreed transformation agenda and process review prior to any automation. - Proactively will look for enhancements to existing processes and solutions as per the transformation agenda and / or evolving needs. - Qualifies each need by defining detailed requirements, GBS products & services to fulfill those needs and business case. - Supports the coordination of the sizing, planning and prioritization of each need by scoring them against the GBS- criteria. - Coordinates the delivery of each need. - Consolidates and evolves the working model with each corporate function and each solution teams. - Gives support in the planification, initiation and monitoring of programs/projects - Ensures accurate administrative management and reporting for each project, in accordance to the GBS PMO guidelines. - Helps with the Identification of needs for change management including pre-implementation and post-implementation activities (organisational impacts, communication plan, training approach...). - Assists in the development of the GBS portfolio of services. - Participates to Business Relationship Management or Global Business Services meetings, workshops, initiatives, etc. - Collaborates to the appropriate performance and results of the unit/department. - Suggests alternatives / improvements / new techniques in processes, flows, operational models and plans. Se requiere: Requirements Education: Bachelor´s or master´s degree in computer science, information systems, business administration, or other related field At least 3 years experience in a multinational company working with review/ transformation projects with multi-sites roll-outs, dealing with top management, program and portfolio management and strategic planning management, in the on-line area. Similar experiences to BRM role - customer facing- is a plus Business understanding on internal and external on-line area would be a plus. Experience in Business Process Management (including methodologies like Six Sigma, Lean..) Ability to set priorities, meet deadlines, work independently with a strong sense of accountability Ability to effectively interact with senior Mgt and IT management Ability to easily adapt to fast-paced environment, handling multiple priorities Ability to understand key business drivers and translate them into business requirements Project Management certification is a plus Highly motivated and self-assured; hands-on problem solver PC skills: Advanced (MS Office is a must) Familiarity with CMS or Collaboration platforms such as Fatwire or Sharepoint; Social media; SAP Broad understanding of the current and emerging technology trends and developments. Skills and knowledge:English Accountability & Proactivity Analytical Thinking Building Relations Customer Focus Technical Excellence

INTERNAL BUSINESS RELATIONSHIP MANAGEMENT Madrid 30-09-2014