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Empresa

Would you like to be of excellent help for customers and clients in the restaurant sector? If you have experience in client-facing roles and a Native level of Dutch, this could be your new job! Our client is a leading European E-commerce company; a platform for finding your favourite restaurants, making reservations and reading reviews. With their integrated SaaS solution, they bring together guests and restaurants, making it possible to connect with them in a far more personalised manner. With over 34 000 restaurants in 12 different countries, they share a passion for food and dining with their 8 million users every month! Ready to work for a company that's changing the restaurant sector? For their office in Barcelona, we are looking for dynamic and talented food-lovers! As a Restaurant Advisor, your responsibilities include: - Helping clients (B2B and B2C) in The Netherlands and offering them the best possible customer service - Managing their needs and offering your customers and clients solutions and guidance - Managing questions and incidents by phone and e-mail - Giving support and solving their problems about reservationsKey Languages: - Native level of Dutch - Good level of English Core Skills/Experience: - Minimum of one year of experience as a Customer Service Representative - Some technological knowledge and experience in a technical support environment will be considered a plus - Working knowledge of MS Office (Excel, Word) - Team player, able to manage a high volume of work - Result-oriented - An organised and dynamic person with good communication skills - Empathic person, able to deliver solutions based on the customers' needs - Disciplined, energetic and ambitious personality

Restaurant Advisor w/ Native Level of Dutch/Flemish Barcelona 11-08-2017
Empresa

Our client is made of 14,000 people in more than 120 countries. This company is where companies worldwide go for management of their travel, meetings and events, expenses and related data.As a Corporate Travel Service Representative you will have to provide timely and effective solutions to customer enquiries and issues. We are looking for a candidate with the following qualifications, experience and skills: - Advanced level of English and French - Fluent in English and French - Advance Amadeus Knowledge - Windows/ Ms Office/ Internet Requirements: - Active listener - High attention to detail - Excellent communication skills and customer care skills - Customer service oriented - Positive and proactive attitude - Responsible and independent work habit

Travel Agent with High level of French and English Barcelona 10-08-2017
Empresa

Responsible for system installation, configuration, troubleshooting, and management of various Windows (Windows 7 and/or 10) and/or Apple applications and systems. Resolves routine desktop Employee incident tickets and is responsible for imaging, deploying, and maintaining respective desktop environments. Do you want to be involved in accelerating the pace of innovation? Our continued success depends on our talented people who are passionate about serving those who work within the lifecycle of innovation. General Responsibilities: • Performs technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing of desktop hardware, software, wireless, printers, related peripherals, mobile devices, videoconference equipment, etc. • Able to work effectively under deadlines in a fast-paced and changing environment supporting roles from Employees to Executives while delivering exceptional service • Strong diagnostic and problem solving skills • Assist with project implementation across business units • Assist in computer, monitor, telephone and other desktop equipment moves as needed • Be able to perform support functions within AD, Exchange, O365 tools, Imaging, etc. • Support other corporate desktop applications such as VPN, Multi-Factor Authentication, SSO, etc. • Procure and/or install requested hardware and software in a timely basis and ensue new hires, transfers, etc., are provisioned with necessary equipment • Have an understanding and be able to manage software licensing • Create processes and KB documentation for Service Desk to improve Employee support • Provide support to internal teams (Desktop Engineering, Enterprise Application, and Networking Engineering teams, etc.) and develop processes for escalating appropriate issues • Provide remote/smart hands assistance for network, application, and/or production onsite systems • Transition Tier 1 task from Site Support to the IT Service Desk and provide appropriate training to the IT Service Desk as needed • Maintain a secure and safe environment by ensuring all security patches and new anti-virus definition files are deployed to all workstations Do necessary remediation as necessary • Must be able to respond to security threats in the environment and assist with any remediation • Performs various audits including local admin audit, deletion of terminated user’s equipment, switch capacity, inventory, etc. • Prepare necessary equipment and files for company All Hand meetings running preliminary tests prior to the event to ensure that everything is in working condition • Keep asset inventory management system up to date • Ensure server room and IDF rooms are clean and orderly • Other duties as assigned Experience / Education: • 3-5 or more years of experience working with Windows XP, 7, or 8 workstations including experience with Windows Server 2003/2008 and Exchange 2007 • Familiarity of corporate applications such as SSO, collaboration, cloud, Office 2010 to 2016, Office 365, Multifactor Authentication, VDI, etc. • Knowledge of Microsoft and other Enterprise management tools such as Active Directory, Exchange, SCCM, DNS, GPO, and TCP/IP, Intune, JAMF, MDM technologies, etc. • Knowledge with Cisco VoIP products such as Cisco IP Phones • Physical Demands and Work Environment: Representative of those that must be met by an employee to successfully perform the essential functions of this job Must be able to operate a PC and sit for extended periods of time Able to lift and move 20 lbs. Able to crawl under desks and tables to connect lines and cables Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions • Weekend or afterhours work may be required to support business functions • Strong organizational skills and attention to details • Excellent communication, teamwork and customer service skills

Desktop Support Technician Barcelona 08-08-2017
Empresa

Your main responsibilities: - Provide product information and effective technical support through multiple channels (phone, e-mail, chat); - Investigate and take care of large and complex support matters, where necessary working closely together with peers across all departments to ensure an exceptional and seamless experience for our customers; - Contribute to additional support programs/projects (e.g content delivery, product expertise, targeted proactive support activities). As a member of the global Customer Support team, you are asked to deliver the following: - An effective technical support (unburdening the customer wherever possible, thinking ahead to cover expected follow-up topics and an exceptional and seamless experience); - Provide with first-class, high-quality, professional responses to customer enquiries within agreed performance levels; - A constant and pro-active improvement of product/support knowledge; - Pro-active engagement in additional activities (when the regular workload allows it).What we are looking for: - You have native or business level proficiency in French and good command of Italian. Fluency in English also required. - You have excellent proven technical customer support experience of 1 or 2 years in an international B2B environment; - You have excellent communication skills (both written and verbal) as well as a talent to develop good relationships with business customers; - You have proven experience (and success) in sales is an advantage; - You are technically proficient; knowledge on fields relevant to Telematics (vehicle electronics, telecommunication, GPS) is a clear advantage; basic knowledge of PC hardware; good knowledge of Windows OS; knowledge of web browsers (Internet Explorer, Mozilla).

Customer Support Representative B2B with native French and Italian Barcelona 04-08-2017
Empresa

We are looking for a Customer Service with a native level of French to work in a Multinational Company on the IT sector based in Barcelona. Our client is a multinational web fleeting and vehicle tracking management company based in Barcelona. Your main responsibilities: - Provide product information and effective technical support through multiple channels (phone, e-mail, chat); - Investigate and take care of large and complex support matters, where necessary working closely together with peers across all departments to ensure an exceptional and seamless experience for our customers; - Contribute to additional support programs/projects (e.g content delivery, product expertise, targeted proactive support activities). As a member of the global Customer Support team, you are asked to deliver the following: - An effective technical support (unburdening the customer wherever possible, thinking ahead to cover expected follow-up topics and an exceptional and seamless experience); - Provide with first-class, high-quality, professional responses to customer enquiries within agreed performance levels; - A constant and pro-active improvement of product/support knowledge; - Pro-active engagement in additional activities (when the regular workload allows it).What we are looking for: - You have native or business level proficiency in French. Fluency in English also required (is our company language). Any additional language (Italian, Spanish, Portuguese or German) is a benefit; - You have excellent proven technical customer support experience of at least 2 years in an international B2B environment; - You have excellent communication skills (both written and verbal) as well as a talent to develop good relationships with business customers; - You have proven experience (and success) in sales is an advantage; - You are technically proficient; knowledge on fields relevant to Telematics (vehicle electronics, telecommunication, GPS) is a clear advantage; basic knowledge of PC hardware; good knowledge of Windows OS; knowledge of web browsers (Internet Explorer, Mozilla).

Customer Support Representative B2B with native French Barcelona 04-08-2017
Empresa

- Track, follow-up and resolve customer's outstanding issues effectively; - Take full responsibility and ownership for end to end case resolution; - Provide excellent customer service through telephone, e-mail, chat and all relevant media in timely and accurate manner; - Adhere to company policy, process and procedure; - Develop and maintain in-depth product knowledge; - Gather information, research/resolve enquiries and maintain accurate logs; - Liaise with Customer Care team, management and customer to improve customer satisfaction; - Escalate issues identified to provide long term solutions and minimize repeat issues for Customers; - Participate constructively in initiatives to increase customer satisfaction as required.- Preferred 1 year experience in providing a high level of customer service; - High level of German and second European language at fluent level; - High level of experience and success in dealing with and resolving customer issues; - Excellent interpersonal and communication skills - written and verbal; - Excellent telephone manner with the ability to build relationship with customer and understand customer perspective; - High level of computer literacy with the ability to use internal systems to fully investigate and record information; - Experience in analyzing information and data to identify facts and root cause of issue; - Ability to work in partnership and across functions to find solutions; - Professional and business orientated; - Able to provide win-win solutions and take a bigger picture view.

Customer Service Representative with High Level of German Barcelona 04-08-2017
Empresa

For the sales team in Madrid we are currently looking for an energetic and charimastic sales person experienced in sales activites with systems integrators, installers and EPC companies.The role has strong client focus. Your responsabilities will be: – Build relationships with the local representatives of our key strategic vendors – Proactively driving the introduction of new products, product categories and services within our organizations to maximize sales for new business opportunities – Active engagement in product line maintenance and creation as well as market price level setting Identifying, developing and driving the implementation of training and sale programs to meet quantified internal and external demands – Develop account plans for existing accounts and execute the objectives quickly and clearly. Ensuring the achievement of monthly and annual sales targets and management based objectives that will be communicated from time to time. – Provide accurate and timely forecasts – Be able to report weekly performance to the leadership of specific accounts and opportunities. Furthermore, sales data, progress on incentives, new product releases, sales trending and all other key performance indicators should be monitored and managed on a pro-active and continual basis.– University degree – At least 5 years of experience in a similiar position – Sales experience in Security and Fire Detection Sector – Tecnical background in technology (networking) – High level of Office Programms especially Excel – Knowledge in SAP is highly valorable – Ability to work autonomously and meanwhile a good team player – Analitic mindset, objective oriented – Advance level of English.– Willing to travel

Direct Sales Representative Soluciones de Seguridad Madrid 01-08-2017
Empresa

Do you have experience in Customer Service and are you able to work in a constantly changing environment? If you can also fluently speak two of these three languages (French, German or Dutch), we have an amazing opportunity for you! Our client is a well-known company providing industrial gases for the manufacturing sector. From food packaging to eco-buses, their gases improve everything from the quality of our food to the air we breathe. The company has offices all over the world, and in Cornellà de Llobregat they have a shared service center with over 300 employees from all four corners of the globe spread accross three departments: Customer Support, Supplier Service, and Liquid Bulk:Logistics. They are currently looking for a Customer Service Representative to join their Liquid Bulk:Logistics Department As a Customer Service Representative, your responsibilities include: - Handling calls and emails from customers and quickly identifying their needs - Proactively maintaining customer accounts - Ensuring all orders are entered in the SAP system - Coordinating changes to deliveries and liasing with drivers - Be the first point of contact for emergency responseKey Languages: - Fluency in two of these three languages: French, German or Dutch - Business level of English Core Skills/Experience: - Experience in Customer Service - Excellent communication and interpersonal skills - Ambitious and motivated candidate able to work under pressure - Ability to understand and respond proactively to client's needs - Knowledge of SAP is a plus

Logistics Customer Service Agent w/ French, Dutch or German Barcelona 28-07-2017
Empresa

Would you like to be of excellent help for customers and clients in the restaurant sector? If you have experience in client-facing roles and a Native level of Dutch, this could be your new job! Our client is a leading European E-commerce company; a platform for finding your favourite restaurants, making reservations and reading reviews. With their integrated SaaS solution, they bring together guests and restaurants, making it possible to connect with them in a far more personalised manner. With over 34 000 restaurants in 12 different countries, they share a passion for food and dining with their 8 million users every month! Ready to work for a company that's changing the restaurant sector? For their office in Barcelona, we are looking for dynamic and talented food-lovers! As a Restaurant Advisor, your responsibilities include: - Helping clients (B2B and B2C) in The Netherlands and offering them the best possible customer service - Managing their needs and offering your customers and clients solutions and guidance - Managing questions and incidents by phone and e-mail - Giving support and solving their problems about reservationsKey Languages: - Native level of Dutch - Good level of English Core Skills/Experience: - Minimum of one year of experience as a Customer Service Representative - Some technological knowledge and experience in a technical support environment will be considered a plus - Working knowledge of MS Office (Excel, Word) - Team player, able to manage a high volume of work - Result-oriented - An organised and dynamic person with good communication skills - Empathic person, able to deliver solutions based on the customers' needs - Disciplined, energetic and ambitious personality

Restaurant Advisor w/ Native Level of Dutch/Flemish Barcelona 28-07-2017
Empresa

Location: Barcelona, Spain Are you a sales person? Do you want to work in the Electronics sector for one of the most well-known companies worldwide? If you have a Native Level of Spanish, this is an interesting job opportunity! You would be working for an internationally operating company focused on offering and supporting their clients (Resellers and Distributors) new products for a world-leading company in Electronics. You will be working in a Distributions´s office located in Barcelona, supporting and training their Sales Representatives. If you like to challenge yourself and develop professionally with future perspective within this company, this is your job. You will be expanding your market, working closely together with your team within different local and global marketing campaigns. As an Account Manager your responsibilities include: - Training Sales Representatives (working for a Distribution) - Working closely together; building and maintaining a good working relationship with the Sales Representatives and external parties - Pro-actively giving qualitative and quantitative feedback to different departments - Executing effective prospecting to maximize coverage of the defined accounts - Generating, qualifying and nurturing leads and opportunities, by developing and driving effective calling and selling strategies that are based on valid, customer-specific value propositions - Assis the team conducting events, floor days and table tops - Manage bid requests through the Vendor bid systemKey Languages: - Native level of Spanish - Full professional level of English Core Skills/Experience: - A minimum of 2/3 years of sales experience - Experience in target driven environments - Ambition to work in a sales environment - Excellent communication skills - Experience in the Electronics industry (PC, computers, laptops, tablets) - Capacity to listen actively in order to identify prioritized customer needs - Understanding of business challenges facing a defined industry and line of business - Ability to work independently and at least 6 months´ experience conducting small group presentations or training - Strong facility with teamwork and an ability to learn and adapt quickly - Experience in managing relationships

Account Manager w/ Native level of Spanish (Barcelona) Barcelona 28-07-2017