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¿Buscas empleo de servicenow? Tenemos 23 empleos vacantes de servicenow, elige las ofertas de empleo que mejor se adapten a tu perfil en nuestra bolsa de trabajo. Tenemos puestos vacantes en poblaciones como Tres Cantos Asturias Barcelona Madrid Alicante Granada y en Madrid.

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Empresa

- Gestión de fallos en equipos IT telefónicamente y remota - Diagnosticar y resolución de incidencias múltiples - Responder llamadas dentro de unos límites de tiempo - Priorizar llamadas en función del grado - Actualizar sistema de gestión de llamadas- Formación mínima en Informática FP Grado - Experiencia en servicios de soporte telefónico (ServiceNow) y soporte remoto (Bomgar) a soporte a usuarios - Conocimiento: Microsoft Office, Outlook, MAC, Adobe, etc.

Técnico Soporte informático/Helpdesk Madrid 19-09-2017
Empresa

  Job Description - Service-NOW Development Manager (GRA0002JZ) Job Description  Service-NOW Development Manager - GRA0002JZ Primary Location  - Spain-Spain-Granada Schedule  - Full-time Job Type  - Experienced Travel  - No Job Posting  - Aug 23, 2016, 9:56:06 AM Unposting Date  - Sep 23, 2016, 12:59:00 AM Overview:   ServiceNow (http://www.service-now.com) is a platform-as-a-service (PaaS) provider of IT service management (ITSM) software.   NGA has been using Service-Now successfully for all its IT and Application services for over 5 years and is now looking for a ServiceNow Team Manager/Subject Matter Expert. ...

Service-NOW Development Manager Granada 31-08-2016
Empresa

Empresas: Jet2holidays Reporting to the General Manager - IT Services, the Service Analyst will work closely with the rest of the Service Delivery Team across a range of environments from Service Design and Transition to Infrastructure and Hardware configuration. You will work closely with the Infrastructure Service Delivery Manager to support the Group network, server and storage environment, focussing on improving the quality of service to our European Bases. You will be involved in the delivery of the availability and support of the Airline systems such as Engineering, Operations Control, Crew Control, Ground Operations and Safety Systems. You will also work closely with the local management in achieving quality IT solutions and bridging the gap between UK IT management and off-shore operational needs. In addition, you will manage the resolution of all non eCommerce issues including escalation to appropriate senior management. The successful candidate will have proven experience in a Service management role in a medium to large organisation and have a strong technical background in support. You will have an excellent understanding of infrastructure and application delivery, working knowledge of ServiceNow, be ITIL Foundation certified and competent with LAN/WAN design and support and problem and change management (ITIL). You must be fluent in English and Spanish. Any additional European languages are highly desirable. In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business. This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to high volume leisure destinations in the Mediterranean, the Canaries and to European Leisure Cities. Help us to send the North on holiday with Jet2.com and Jet2holidays!! IT Systems

Service Analyst - Alicante Alicante 05-05-2016
Empresa

Programador con 12 meses de experiencia como Técnico de Parametrización y herramientas ITSM. Ingeniero Técnico - Técnico en Informática de Gestión....

Técnico de Paremetrización y Adminis ServiceNow Asturias 16-12-2015
Empresa

Empresa: Page Personnel. País: España. Provincia: Madrid. Sector: Tecnología e informática. Fecha: 24 de noviembre Requisitos: * Responsible for managing the Incident Management process within the EMEAR CRM operational model with efficiency and effectiveness. * Ensure that all Service Level Targets within Operational and Service Level Agreements are met and KPIs are achieved. * Produce management information (KPI, reports), providing to CRM EMEAR management a complete and accurate overview of the operations. * Identify incident and problem trends. * Act as SPOC for the Incident process and communicate with internal stakeholders and vendors. * Monitoring effectiveness and continuous improvement of the process. * Responsible for keeping process documentation and SOPs up to date. * Ensure knowledge base and vendor SOPs are up to date. * Coordinate problem management together with CRM capability owners (Veeva, Analytics & KPIs, Data) * Coordinate day-to-day execution of Incident Management, i.e. manage the work of the support teams * Monitor open Incidents and Service Requests, prioritizing and escalating. * Ensure that major incidents and problems are documented completely and lessons learned are identified and implemented. * Conduct periodic meetings with support teams to follow up the service, specially prioritized and escalated Incidents. Profile: * Proven experience in Service Delivery, Problem Management or Incident Management * Proven troubleshooting skills within a support environment, driven towards incident resolution * Proficient in trend and pattern recognition. High analytic skills * Technical understanding of CRM systems and Commercial IT architecture, including knowledge of systems and technologies typically used by the pharmaceutical industry in the Commercial space * Excellent reporting skills and ability to create and improve reporting framework * Knowledge of corporate ITSM tools such as Service-Now (incident/problem) * Extensive Excel and PowerPoint knowledge. * Ability to be a collaborative team player, interfacing and working with multiple teams across regional boundaries and communication channels. * Understanding of how IT efforts are tied to achievement of business goals. * Proven experience working with offshore teams, preferably in India.

CRM Incident Manager Madrid 24-11-2015
Empresa

Empresa: Talent Search People. País: España. Provincia: Barcelona. Sector: Tecnología e informática. Fecha: 24 de noviembre Requisitos: As a Project Manager your skills and qualifications will ideally include: -Bachelor Degree, Master degree or Technical Diploma or equivalent -Prior experience working in a financial services environment desirable, preferably insurance -Proven track record delivering complex projects and/or services with regional / global org. structures. -Project / Program Management training and certification (e.g. PMP / PgMP / SDLC / ZPMF) preferred -Over 3 years of experience in project and program management. -Over 5 years of relevant IT experience, with strong technical background. -Experience in agile delivery methods (e.g. Scrum) preferred. -Fluent in English (written and spoken), other languages are beneficial KNOWLEDGE: -Deep knowledge of IT management best practices -Good knowledge of Data management / BI solutions. -Deep knowledge of Project /Program management -Insurance industry understanding would be highly beneficial -Knowledge of IT infrastructure, Databases and IT management tools, e.g. PlanningIT, Remedy, ServiceNow -Knowledge of SCRUM methodology

SAP Project Manager Barcelona 24-11-2015
Empresa

Empresa: Page Personnel. País: España. Provincia: Madrid. Sector: Tecnología e informática. Fecha: 24 de noviembre Requisitos: * Responsible for managing the Incident Management process within the EMEAR CRM operational model with efficiency and effectiveness. * Ensure that all Service Level Targets within Operational and Service Level Agreements are met and KPIs are achieved. * Produce management information (KPI, reports), providing to CRM EMEAR management a complete and accurate overview of the operations. * Identify incident and problem trends. * Act as SPOC for the Incident process and communicate with internal stakeholders and vendors. * Monitoring effectiveness and continuous improvement of the process. * Responsible for keeping process documentation and SOPs up to date. * Ensure knowledge base and vendor SOPs are up to date. * Coordinate problem management together with CRM capability owners (Veeva, Analytics & KPIs, Data) * Coordinate day-to-day execution of Incident Management, i.e. manage the work of the support teams * Monitor open Incidents and Service Requests, prioritizing and escalating. * Ensure that major incidents and problems are documented completely and lessons learned are identified and implemented. * Conduct periodic meetings with support teams to follow up the service, specially prioritized and escalated Incidents. Profile: * Proven experience in Service Delivery, Problem Management or Incident Management * Proven troubleshooting skills within a support environment, driven towards incident resolution * Proficient in trend and pattern recognition. High analytic skills * Technical understanding of CRM systems and Commercial IT architecture, including knowledge of systems and technologies typically used by the pharmaceutical industry in the Commercial space * Excellent reporting skills and ability to create and improve reporting framework * Knowledge of corporate ITSM tools such as Service-Now (incident/problem) * Extensive Excel and PowerPoint knowledge. * Ability to be a collaborative team player, interfacing and working with multiple teams across regional boundaries and communication channels. * Understanding of how IT efforts are tied to achievement of business goals. * Proven experience working with offshore teams, preferably in India.

CRM Incident Manager Madrid 24-11-2015
Empresa

We are looking for a Project Manager for one of the world's leading insurance group. You will be responsible for the successful delivery of different data improvement projects and global roll-outs of new Tools, throughout the entire lifecycle, from demand initiation to transition into stable operations and service management, coordinating globally distributed teams. As a SAP Project Manager, you will be responsible for: The successful delivery of different data improvement projects and global roll-outs of new Tools, throughout the entire lifecycle, from demand initiation to transition into stable operations and service management, coordinating globally distributed teams. -Managing end-to-end solution delivery, supporting all the IT responsibilities, from idea formulation to hand-over to Service Management for new tools roll-outs and data improvement projects, building and maintaining strong relationships with various business partners, project stakeholders -Understanding customers objectives to define and lead the blue prints developments for future mid/long term IT Architecture to support Actuarial Tools Globally. -Understanding customers objectives to define the appropriate engagement model and tools for Visualization, required by Reserving Actuaries globally. -Leading and directing the project team, possibly geographically dispersed, including external providers. -Ensuring completion of all project management deliverables to required level. Proactively managing project / program risks, establishing effective controls and driving mitigation actions. Tracking key project metrics, issues, risks, changes and to produce monthly status reports. Ensuring compliance to quality standards for project deliverables. -Ensure integration among project team members. -Providing full transparency regarding the project / program execution in terms of budget, timelines, scope and quality statusAs a Project Manager your skills and qualifications will ideally include: -Bachelor Degree, Master degree or Technical Diploma or equivalent -Prior experience working in a financial services environment desirable, preferably insurance -Proven track record delivering complex projects and/or services with regional / global org. structures. -Project / Program Management training and certification (e.g. PMP / PgMP / SDLC / ZPMF) preferred -Over 3 years of experience in project and program management. -Over 5 years of relevant IT experience, with strong technical background. -Experience in agile delivery methods (e.g. Scrum) preferred. -Fluent in English (written and spoken), other languages are beneficial KNOWLEDGE: -Deep knowledge of IT management best practices -Good knowledge of Data management / BI solutions. -Deep knowledge of Project /Program management -Insurance industry understanding would be highly beneficial -Knowledge of IT infrastructure, Databases and IT management tools, e.g. PlanningIT, Remedy, ServiceNow -Knowledge of SCRUM methodology

SAP Project Manager Barcelona 24-11-2015
Empresa

empresa dedicada a la mejora de procesos en las áreas de TI y negocio, es líder en Iberoamérica en la implantación, estandarización, formación y automatización de procesos de negocio y TI. Itera investiga, desarrolla e implanta, soluciones tecnológicas efectivas sobre marcos de referencia como ISO (International Organization for Standarization), PMBok (Project Management Body of Knowledge) del PMI, BSC (Balanced ScoreCard), BPM (Business Process Management), CMMI (Capability Maturity Model Integration), ITIL (IT Infrastructure Library), CoBIT (Control Objectives for Information and Related Technology), entre otros. Perfil Solicitado: Consultor Junior para el puesto de Gobierno de TI, con experiencia en catálogo de servicios (ITIL). Ofrece: Contrato: por Obra y Servicio con posibilidad de incorporación a plantilla como Indefinido. Duración: 6 meses ampliables a dos años Salario: 18.000-22.000 €Brutos anuales. Jornada: Lunes a Viernes de 9:00 a 18:00 Requisitos mínimos: Experiencia real en la definición de procesos y procedimientos basados en ITIL V3 y/o en la mejora continua de los mismos. Conocimientos y experiencia en la implantación de los procesos de Catálogo de Servicio, se valorará Gestión de Incidencias y Gestión de Peticiones. Implantación y seguimiento de métricas para la mejora de los procesos. Se valorará definición e implantación de cuadros de mando. Clara orientación al cliente, la calidad y los resultados. Certificación ITILV3 2011 Foundation Idiomas: Español e Inglés (mínimo C1) Requisitos deseados: Ingeniería superior (Grado), preferiblemente en Informática o Telecomunicaciones. Conocimiento en otros marcos metodológicos o mejores prácticas: ISO 20000, COBIT, CMMI,… Conocimientos en herramientas ITSM (BMC, EasyVista, ServiceNow, HP,…)

CONSULTOR JUNIOR EN GOBIERNO DE TI, CERTIFICADO EN ITIL. Madrid 14-05-2015
Empresa

Adecco Office selecciona para importante empresa dedicada a la mejora de procesos en las áreas de TI y negocio, ubicada en la zona norte a un Consultor Junior para el puesto de Gobierno de TI. Se requiere: -Experiencia real en la definición de procesos y procedimientos basados en ITIL V3 y en la mejora continua de los mismos. -Conocimientos y experiencia en la implantación de los procesos de Catálogo de Servicio, se valorará -Gestión de Incidencias y Gestión de Peticiones. -Implantación y seguimiento de métricas para la mejora de los procesos. -Orientación al cliente, la calidad y los resultados. -Certificación ITILV3 2011 Foundation -Inglés bilingüe. Requisitos deseados: -FP2 o Ingeniería Superior Informática/Telecomunicaciones. -Conocimientos en otros marcos metodológicos o mejores prácticas: ISO 2, COBIT,CMMI,... -Conocimientos en herramientas ITSM (BMC,EasyVista,ServiceNow,HP,...) Se ofrece: -Contrato por obra y servicio con posibilidad de incorporación a plantilla. -Duración: 6 meses ampliables a dos años. -Salario:18.000-22.000 € brutos anuales.

Consultor Junior en Gobierno de TI Tres Cantos 13-05-2015